Refund policy

RETURNS & REFUNDS POLICY
Last updated: August 2026

We want you to be completely happy with your Plush Pet Studio purchase. If for any reason you are not satisfied, we are here to help.

RETURNS
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

HOW TO RETURN
To initiate a return, please contact us at hello@plushpetstudio.co.uk with your order number and reason for return. We will provide you with return instructions and a return address. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

FAULTY OR INCORRECT ITEMS
If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery at hello@plushpetstudio.co.uk with photos of the issue. We will arrange a replacement or full refund at no cost to you.

NON-RETURNABLE ITEMS
For hygiene reasons, the following items cannot be returned once opened: lick mats, slow feeder bowls, and grooming tools that have been used.

UK CONSUMER RIGHTS
This policy is in addition to your statutory rights under the UK Consumer Rights Act 2015.

CONTACT
hello@plushpetstudio.co.uk